If you need to call Hertz customer service, the first step is to identify exactly what kind of help you need. Hertz support can cover reservations, booking changes, cancellations, billing questions, refunds, active rentals, roadside problems, lost items, complaints, and other rental-related concerns. However, the most suitable support channel may depend on whether your rental is upcoming, currently active, or already completed.
Because support methods, availability, and policies can change, always verify the latest contact options through the official Hertz website or app before reaching out.
When Should You Contact Hertz Customer Service?
There are many reasons why a customer may need to contact Hertz.
Some people need help before their rental begins, while others may experience an issue during the rental or after returning the vehicle.
Common reasons include:
- Making changes to a reservation
- Canceling a rental booking
- Asking about billing or payment
- Questioning an unexpected charge
- Checking a refund
- Extending a current rental
- Reporting a vehicle problem
- Requesting roadside assistance
- Asking about a lost item
- Reporting a pickup or return issue
- Filing a complaint
- Getting help with the Hertz app or online account
The right support option often depends on the type and urgency of the problem.
Which Hertz Support Channel Should You Use?
Calling customer service can be useful, but it is not always the best option.
Here is a simple guide.
| Issue | Suitable Support Option |
|---|---|
| Upcoming reservation | Reservation support or online booking tools |
| Booking change | Online account or customer support |
| Cancellation | Online reservation management or support |
| Active rental issue | Rental location or customer support |
| Vehicle breakdown | Roadside assistance |
| Billing question | Customer support |
| Refund question | Customer support or original booking provider |
| Lost property | Lost and found service |
| Pickup or return problem | Rental location |
| Detailed complaint | Customer support or online contact form |
This approach can save time because different issues may be handled by different departments.
What to Prepare Before You Call Hertz Customer Service
Before contacting support, collect the information connected to your rental.
Having your details ready may help you explain the issue more clearly and reduce unnecessary back-and-forth.
Useful information can include:
- Reservation number
- Rental agreement number
- Full name on the booking
- Pickup location
- Return location
- Rental dates
- Vehicle information
- Payment method
- Final rental receipt
- Details of the problem
- Screenshots or emails
- Photos, if relevant
- Previous support case information
You may not need every item.
For example, someone asking about an upcoming reservation may only need the reservation number and booking details. A person disputing a charge may need a rental agreement, final receipt, and payment record.
Avoid sharing passwords, full payment-card details, or other sensitive information unless an official Hertz process specifically requires appropriate verification.
How to Contact Hertz About a Reservation
If your rental has not started yet, begin by checking the reservation details.
Many straightforward booking tasks may be available through the Hertz website or app, including viewing eligible reservations and managing certain booking details.
If the online tools do not solve the problem, customer service may be the next step.
Before contacting Hertz, be clear about what you want to change.
For example:
- Pickup date
- Return date
- Pickup time
- Return time
- Pickup location
- Return location
- Vehicle category
Remember that modifying a booking may affect availability, pricing, or other reservation terms.
Do not assume that your original rate or vehicle selection will remain the same after a change.
Calling Hertz About a Cancellation
If you want to cancel a Hertz reservation, first review the conditions attached to your booking.
Cancellation rules may differ depending on factors such as:
- Booking type
- Prepaid or pay-later reservation
- Rental location
- Booking date
- Reservation terms
- Third-party booking provider
If your booking can be canceled online, using the reservation-management tool may be faster than calling.
Keep any cancellation confirmation you receive.
That confirmation may be useful if you later have a billing or refund question.
Hertz Billing and Unexpected Charges
Billing questions are one of the most important reasons to contact rental-car support.
If you notice a charge that you do not understand, avoid assuming immediately that it is incorrect.
First compare:
- Your original booking confirmation
- Your rental agreement
- Your final rental receipt
- The amount shown by your bank or card provider
Then identify the exact charge you want explained.
Instead of saying, “My bill is wrong,” it is more useful to explain which specific amount or line item you do not recognize.
This makes the support request easier to understand.
How to Document a Billing Dispute
If the problem involves fuel, vehicle condition, damage, return timing, or another rental-related charge, keep your supporting records.
Useful evidence can include:
- Pickup photos
- Return photos
- Fuel receipts
- Rental agreement
- Final receipt
- Emails
- Payment records
- Dates and times
- Previous support messages
It can also help to create a short timeline.
For example:
- When you picked up the car
- When the issue happened
- When you returned the vehicle
- When the charge appeared
- When you first contacted support
A clear timeline is easier to review than a long explanation based only on memory.
How to Ask Hertz About a Refund
Refund questions can involve different situations.
These may include:
- Canceled reservations
- Billing corrections
- Adjusted charges
- Post-rental disputes
- Third-party bookings
Before contacting support, collect your cancellation confirmation, payment record, rental receipt, and any previous communication.
Refund eligibility and processing may depend on the booking terms, payment provider, transaction type, and reason for the refund.
Do not assume that every refund follows the same timeline.
For the most accurate information, confirm the status through official Hertz channels.
What to Do During an Active Rental
An active rental can require faster support than a normal post-rental question.
You may need help with:
- Extending the rental
- Changing the return location
- Vehicle problems
- Return instructions
- Rental agreement questions
For some active-rental concerns, the specific rental location may be more helpful than general customer service.
For example, a pickup problem or vehicle condition issue may require assistance from staff at that location.
Always check your rental agreement before making major changes to the rental.
Do not assume that changing the return date or return location is automatically allowed.
Roadside Assistance and Vehicle Problems
A vehicle breakdown or safety issue should be treated differently from a normal customer service request.
If the vehicle develops a problem during the rental, use Hertz’s official roadside assistance instructions.
Your rental documents or the official Hertz app may provide the latest support options.
Before contacting roadside assistance, prepare:
- Your current location
- Vehicle information
- Rental agreement details
- Description of the problem
If there is an accident, injury, fire, or immediate danger, contact the appropriate emergency services first.
Do not rely on a general customer service channel when immediate safety is involved.
Hertz Lost and Found
If you leave an item inside a rental vehicle, Hertz may provide a dedicated lost and found process.
Prepare details such as:
- Rental dates
- Pickup location
- Return location
- Approximate return time
- Vehicle details
- Description of the missing item
The more specific the information, the easier it may be for the relevant location to understand the report.
However, reporting an item does not guarantee that it will be recovered.
How to Make a Complaint to Hertz
If you need to make a complaint, keep the message focused.
Use a simple structure:
Explain What Happened
Describe the main issue in one or two sentences.
Include the Important Dates
Mention the pickup, return, booking, or payment date when relevant.
Mention Your Evidence
Identify any rental agreements, receipts, emails, photographs, or other supporting information.
Explain What You Need
Clearly state whether you are asking for:
- An explanation
- A review
- A correction
- A response to a specific concern
Avoid making the complaint unnecessarily long.
A short, organized request is easier to review.
Phone Support vs. Other Hertz Support Options
Calling is useful for certain problems, but other channels can sometimes work better.
Phone Support
Useful for time-sensitive concerns or situations that require direct conversation.
Online Reservation Management
Useful for eligible booking changes, cancellations, or reservation checks.
Hertz App or Online Account
May help with booking and account-related tasks.
Online Contact Form
A good option when you need to provide a detailed written explanation.
Rental Counter
Useful for location-specific pickup, return, or vehicle issues.
Lost and Found Process
Best for items left inside a rental vehicle.
Social Media
Social media may be useful for general communication, but never post payment information, booking details, identification documents, or other sensitive data publicly.
Common Mistakes to Avoid
When contacting Hertz, avoid these common mistakes:
- Using an outdated support number from an old third-party website
- Contacting the wrong department
- Calling without your reservation details
- Disputing a charge without reviewing your receipt
- Sharing sensitive information publicly
- Assuming a refund is guaranteed
- Assuming every rental has the same terms
- Assuming customer service can change every third-party booking
- Using general support for an urgent roadside emergency
Being prepared can make your support request much clearer.
Practical Tips Before Contacting Hertz
Keep the explanation short and specific.
Start with the main problem first.
For example:
“I returned my rental and have a question about a charge on the final receipt.”
Then provide the supporting information.
If you receive a case or reference number, save it.
If you contact Hertz again, providing the previous reference may make it easier to continue the discussion.
Also keep screenshots, receipts, emails, and other documents until the issue is fully resolved.
Final Guidance
If you need to call Hertz customer service, first identify whether your issue involves a reservation, cancellation, billing question, refund, active rental, roadside problem, lost item, complaint, or another rental concern.
Then choose the support channel that best fits the issue.
Before contacting support, prepare your reservation or rental agreement number, rental dates, locations, payment information, receipts, and any relevant evidence.
Most importantly, verify current contact methods, availability, and booking-specific policies through the official Hertz website or app because support details can change over time.
hertzcustomerservice.co.uk is an independent informational website and is not affiliated with, endorsed by, sponsored by, or operated by Hertz or The Hertz Corporation.
Frequently Asked Questions
How do I call Hertz customer service?
Use the latest contact information provided on the official Hertz website or app. The correct support route may depend on whether your question involves a reservation, active rental, billing issue, refund, or roadside problem.
Can I call Hertz about a reservation change?
Yes, customer support may help with eligible reservation questions. However, some changes can also be handled through online reservation-management tools.
How do I contact Hertz about an unexpected charge?
First compare your reservation confirmation, rental agreement, final receipt, and payment transaction. Then contact Hertz through an official customer support channel and clearly identify the specific charge you want reviewed.
Can Hertz customer service help with a refund?
Customer support may provide information about a refund or billing adjustment. However, eligibility and timing can vary depending on the booking, payment method, and reason for the refund.
Should I call Hertz for a vehicle breakdown?
A vehicle breakdown or roadside problem should generally be handled through the official Hertz roadside assistance process rather than standard customer service. Check your rental documents or the official Hertz app for current instructions.
How do I report something left in a Hertz rental car?
Use Hertz’s official lost and found process and provide your rental dates, pickup and return locations, and a detailed description of the item. Reporting the item does not guarantee recovery.
Is hertzcustomerservice.co.uk the official Hertz website?
No. hertzcustomerservice.co.uk is an independent informational website and cannot view, modify, cancel, refund, or manage Hertz reservations.